Booking and Cancellation Rules

To prevent unserious bookings, our accommodation can only be reserved by paying a deposit. The deposit is generally 30%, but we will provide information about the exact amount before booking. The reservation becomes valid once the deposit has been received.

You have 2–5 days to make the payment or bank transfer; after this period, if the payment has not been received, the reservation will be considered invalid.

Cancellation Policy

If a reservation is cancelled, the deposit – or part of it – will only be refunded if the cancelled period is successfully rebooked under the same conditions. These rules apply to both our own accommodation and the properties we manage.

For accommodation arranged through us, please always confirm the cancellation conditions with the accommodation provider before paying the deposit. We cannot accept responsibility for any loss or inconvenience resulting from failure to do so.

If the conditions for refunding the deposit are met, the accommodation provider will refund the deposit – after prior consultation – to the bank account from which it was paid. For our own accommodation, we will of course process the refund ourselves; for accommodation that we only mediate or manage, however, we are not in a position to refund the deposit on behalf of the accommodation provider.

Please submit your booking only after taking the above conditions into account and acknowledging them – this helps prevent misunderstandings and inconvenience.

Arrival and Departure

• Unless otherwise agreed, the accommodation can be occupied between 3:00 p.m. and 4:00 p.m. on the day of arrival, and check-out is no later than 10:00 a.m.
• The rental fee must be paid before occupying the accommodation. We are unable to hand over the property before the full rental fee has been paid.
• Before occupying the accommodation, we may in some cases require payment of a security deposit. Information about whether a deposit is required and its amount will be provided before the booking deposit is paid.

Tourist Tax and Other Costs

• The local tourist tax is payable upon arrival, in addition to the accommodation fee. From 1 January 2026, the amount is HUF 600/person/night for guests over the age of 18.
• The tourist tax cannot be paid with a SZÉP Card.
• If any additional costs are payable on top of the accommodation fee (final cleaning fee, air-conditioning usage, etc.), we will inform you separately of the amount before booking.

House rules

The following house rules primarily apply to our own accommodation properties (Rétföldi Guesthouse and Apartment, Csikós Guesthouse, Zafír Guesthouse). However, the rules listed below also serve as general guidelines for the other accommodation properties featured on our website. In each case, the specific rules to be observed during the stay are determined by the owner or landlord. Please confirm the applicable rules with the accommodation provider before booking.

During your stay, please observe the following rules:

• Due to the proximity of neighbouring properties and the location of our houses, our accommodation is not suitable for loud house parties or other parties. Please take this into consideration when booking.
• In Zamárdi, quiet hours are in effect between 10:00 p.m. and 8:00 a.m. Please observe these hours and avoid disturbing local residents and holidaymakers during the daytime as well.
• Please take care of your valuables, as we cannot accept responsibility for them.
• Smoking, lighting fires and all other activities posing a fire hazard are prohibited inside the accommodation.
• When leaving the house, please close all doors and windows to help prevent possible storm damage.
• The landlord or their authorised representative has the right to check at any time that the house and its furnishings are being used properly.
• Entering areas closed off to guests is prohibited and may be dangerous.
• Fires may only be lit in designated fire pits. The barbecue must only be used with charcoal and for its intended purpose. Never leave fire or embers unattended.
• Connecting high-power electrical appliances to the electrical network or charging an electric vehicle is prohibited. Charging an electric vehicle despite this prohibition constitutes a serious breach of contract.
• Only guests registered in the guest book may stay in the accommodation or on the property.
• Guests are responsible for compensating for any damage they cause. In the event of intentional or significant damage, the guest must leave the accommodation; in such cases, the rental fee will not be refunded.
• If, due to damage caused by a guest, we are unable to accommodate the next guest, the responsible guest must compensate us for the lost income, any booking deposit that must be refunded, and any other resulting damage.
• For each booking period, one member of the group renting the house must accept full financial responsibility in writing for any damage caused.

Selective Waste Collection

Please collect waste selectively using the bags provided. In the case of mixed, unsorted waste, we charge an additional fee of HUF 10,000.

Cleaning and Bed Linen Change

The accommodation is handed over clean and with fresh bed linen. Cleaning takes place on changeover days (arrival and departure days). For bookings longer than 7 nights, we provide one cleaning and bed linen change per week at a pre-arranged time. Additional cleaning and bed linen changes can be ordered by prior arrangement at the current applicable rate – please request a quote for details.

VIZA System – Mandatory Recording of Personal Data

We hereby inform you that, pursuant to the applicable legislation, from 1 September 2021 every guest using accommodation services in Hungary is required to have the personal data specified by law recorded by the accommodation provider in the accommodation management software by scanning their identification document, and then transmitted to a data repository, the Closed Guest Information Database (VIZA).

For guests under the age of 14, the accommodation provider may also record the required data based on a declaration made by their representative (for example, a parent or legal guardian).

The following data must be recorded:

• surname and given name;
• surname and given name at birth;
• place of birth;
• date of birth;
• gender of the guest;
• nationality;
• mother’s surname and given name at birth (if included in the identification document);
• identification data of the personal identification document or travel document;
• in the case of a third-country national, the number of the visa or residence permit, as well as the date and place of entry.

To record the required data, guests aged 14 or over using the accommodation service must present the accommodation provider with a valid identity card, driving licence or travel document suitable for identification. If the guest fails to present such a document, the accommodation provider will refuse to provide the accommodation service. Pursuant to applicable legislation, the accommodation provider is entitled to request the identification document of any guest aged 14 or over, and the guest is required to present it.

Please plan your journey and arrival with the above requirements in mind. Thank you for your kind cooperation.

Applicable legislation: Act CLVI of 2016 on the State Responsibilities for the Development of Tourism Regions; Government Decree 235/2019 (X. 15.) on the implementation of the Act on the State Responsibilities for the Development of Tourism Regions; Government Decree 414/2015 (XII. 23.) on the issuance of identity cards and the rules governing the standardised recording of facial images and signatures. Third-country nationals: persons falling under Act II of 2007 on the Admission and Right of Residence of Third-Country Nationals.

Contact

Please read the above House Rules before booking and only reserve the accommodation if you agree to comply with the rules set out therein. Thank you for your kind attention.

Accommodation provider: Csikós Tibor, +36 30 216-9637. Further contact details are available on the Contact page.